Our Services

Technology and compliance

At Alpha Connect, we understand that proactively managing technology is a high priority and worth significant investment. We take every measure to bring our clients the tools required to get the job done right. We utilize cloud based technology, workforce management tools, and multiple instances of specialized proprietary software built from the ground up and our proprietary web-based contact management systems. The flexibility, integration, and usability of these technologies ensure that we are able to offer the highest level of customer experience while ensuring compliance and cost efficiency.

services_main_ico
  • Multi-channel support
  • Robust IVR and ACD
  • Skills Based Routing
  • Extensive Quality Assurance Program
  • Compliance Monitoring
  • Integration With Client CRM Systems
  • Dynamic client specific scripting
  • Customized Reporting
  • Client Portal
  • Digital Voice Recording
  • Web-based Client Analytics
  • Available 24 hours a day, 365 days a year

Technology and compliance

At Alpha Connect, we understand that proactively managing technology is a high priority and worth significant investment. We take every measure to bring our clients the tools required to get the job done right. We utilize cloud based technology, workforce management tools, and multiple instances of specialized proprietary software built from the ground up and our proprietary web-based contact management systems. The flexibility, integration, and usability of these technologies ensure that we are able to offer the highest level of customer experience while ensuring compliance and cost efficiency.

services_main_ico
  • Multi-channel support
  • Robust IVR and ACD
  • Skills Based Routing
  • Extensive Quality Assurance Program
  • Compliance Monitoring
  • Integration With Client CRM Systems
  • Dynamic client specific scripting
  • Customized Reporting
  • Client Portal
  • Digital Voice Recording
  • Web-based Client Analytics
  • Available 24 hours a day, 365 days a year

Technology and compliance

At Alpha Connect, we understand that proactively managing technology is a high priority and worth significant investment. We take every measure to bring our clients the tools required to get the job done right. We utilize cloud based technology, workforce management tools, and multiple instances of specialized proprietary software built from the ground up and our proprietary web-based contact management systems. The flexibility, integration, and usability of these technologies ensure that we are able to offer the highest level of customer experience while ensuring compliance and cost efficiency.

services_main_ico
  • Multi-channel support
  • Robust IVR and ACD
  • Skills Based Routing
  • Extensive Quality Assurance Program
  • Compliance Monitoring
  • Integration With Client CRM Systems
  • Dynamic client specific scripting
  • Customized Reporting
  • Client Portal
  • Digital Voice Recording
  • Web-based Client Analytics
  • Available 24 hours a day, 365 days a year

Technology and compliance

At Alpha Connect, we understand that proactively managing technology is a high priority and worth significant investment. We take every measure to bring our clients the tools required to get the job done right. We utilize cloud based technology, workforce management tools, and multiple instances of specialized proprietary software built from the ground up and our proprietary web-based contact management systems. The flexibility, integration, and usability of these technologies ensure that we are able to offer the highest level of customer experience while ensuring compliance and cost efficiency.

services_main_ico
  • Multi-channel support
  • Robust IVR and ACD
  • Skills Based Routing
  • Extensive Quality Assurance Program
  • Compliance Monitoring
  • Integration With Client CRM Systems
  • Dynamic client specific scripting
  • Customized Reporting
  • Client Portal
  • Digital Voice Recording
  • Web-based Client Analytics
  • Available 24 hours a day, 365 days a year

industries we serve

With an understanding and expertise in many different industries, we can tailor a
solution specifically for your business.

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DIRECT MARKETING

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subscriptions

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COMMUNICATIONS & MEDIA

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E-Commerce

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HEALTHCARE

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Dietary Supplements

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RETAIL

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TECHNOLOGY

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Beauty Products

customer solutions

Alpha Connect focuses on helping our clients solve any customer experience challenges they may have by providing consistent and excellent customer service that is unique tailored to their business needs.

  • Inbound Customer Service
  • E-Mail Support
  • Customer Retention
  • Subscription Management
  • Regulatory Compliance
  • Fraud Protection
  • Order Management
  • Back Office Support

delivery network

Our network provides you with service delivery in a cost effective manner from
multiple locations, with the ability to scale higher as your business grows.

multi-support-option

Multiple Support Option

Flexible and efficient support with many different options such as voice, e-mail and chat.
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DOMESTIC agents

Our dedicated domestic customer service professionals provide exceptional customer service.
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global

Consistent and excellent service experiences for customers located all over the world.

Contact us to learn more about Alpha Connect.

CONTACT US

CONTACT US

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